Note that all support materials are maintained on our secure website; you will be prompted to enter your help desk user ID and password when you attempt to open any of the files.
Online Help Desk and Support - Webinar
November 14, noon-1pm MST
Help us Help you -- Tips and Techniques for Enrich Support
Learn how to create help tickets and look at previous tickets. Keep tabs on the kinds of questions your organization is asking. Learn how to do a password reset. Review the different methods available for getting help.
Adding New Billing Sections and Charge Codes - Webinar
October 24, noon-1pm MST
Learn how best to set up new billing sections and charge codes for use with contracts and manual/miscellaneous charges.
Managing the Lifecycle of Outside Rentals - Webinar
September 19, noon-1pm MST
Learn how to properly set up the OR rental unit and metrics, bill the customer, enter the AP invoice, and close out the PO.
Electronic Time Keeping - Managing Employee Shift Time - Webinar
August 22, noon-1pm MST
FAQs on reporting productivity and adjusting/correcting clock out/in errors.
Working With PMs - Webinar
July 25, noon-1pm MST
Learn about the new functionality available with PM calendars.
We also cover how to correctly reset a PM from a work order, and how to do a partial PM, so it doesn't get stuck on a work order.
AR Payment Applications - Webinar
June 20, 2018
Everything you need to know about correctly applying payments, adjustments, and on-account cash to keep your AR Aging and Customer Statements in order.
CPI Tips and Techniques - Webinar
May 23, 2018
Review how to properly do CPI rate escalation and verification to be sure you are charging your customer correctly in accordance with the contract.
BOA Tips and Techniques - Webinar
March 21, 2018
Review different methods and tools for finding, organizing, and customizing reports to help you be more effective with your reporting.
Inventory Transfers - Webinar
April 25, 2018
Methods of reorganizing your warehouses and properly transferring parts.