For more information call 403-297-1690

Note that all support materials are maintained on our secure website; you will be prompted to enter your help desk user ID and password when you attempt to open any of the files.

Online Help Desk and Support - Webinar

November 14, noon-1pm MST

Help us Help you -- Tips and Techniques for Enrich Support

Learn how to create help tickets and look at previous tickets. Keep tabs on the kinds of questions your organization is asking. Learn how to do a password reset. Review the different methods available for getting help.

The recorded session

Adding New Billing Sections and Charge Codes - Webinar

October 24, noon-1pm MST

Learn how best to set up new billing sections and charge codes for use with contracts and manual/miscellaneous charges.

The recorded session

Managing the Lifecycle of Outside Rentals - Webinar

September 19, noon-1pm MST

Learn how to properly set up the OR rental unit and metrics, bill the customer, enter the AP invoice, and close out the PO.

The recorded session.

Electronic Time Keeping - Managing Employee Shift Time - Webinar

August 22, noon-1pm MST

FAQs on reporting productivity and adjusting/correcting clock out/in errors.

The recorded session

Working With PMs - Webinar

July 25, noon-1pm MST

Learn about the new functionality available with PM calendars.
We also cover how to correctly reset a PM from a work order, and how to do a partial PM, so it doesn't get stuck on a work order.

The recorded session

AR Payment Applications - Webinar

June 20, 2018

Everything you need to know about correctly applying payments, adjustments, and on-account cash to keep your AR Aging and Customer Statements in order.

The recorded session

CPI Tips and Techniques - Webinar

May 23, 2018

Review how to properly do CPI rate escalation and verification to be sure you are charging your customer correctly in accordance with the contract.

The recorded session

BOA Tips and Techniques - Webinar

March 21, 2018

Review different methods and tools for finding, organizing, and customizing reports to help you be more effective with your reporting.

The recorded session

Inventory Transfers - Webinar

April 25, 2018

Methods of reorganizing your warehouses and properly transferring parts.

The recorded session